If you haven't received the tokens you purchased using the Mercuryo provider, please follow these steps:
1. Visit https://exchange.mercuryo.io/
2. Click the menu in the top right corner
3. Log in with the email you used during the token purchase process.
4. Check the status of your transactions.
5. If you notice any issues with the transaction, contact Mercuryo support via a chat and ask for clarification about why the purchase wasn’t fulfilled.
- If the tokens were sent but you don’t see them in your wallet, copy the transaction hash and send it to our support team so we can investigate.
We hope this tutorial will solve any issue that might happen with the Mercuryo provider.
