Wigwam is an MPC self-custodial wallet, which means only you have access to your crypto funds. Your passkey is a key part of your seed phrase and secures your assets on the blockchain.

For security reasons:

• We do not store your passkey on our servers and it is stored only on your device.
• You cannot reset or retrieve your passkey via email because we do not have access to it.

f you're experiencing issues recovering your wallet using a passkey in the Wigwam app, follow this guide to troubleshoot and resolve the problem. Recovery problems are often tied to mismatched device settings or outdated app versions. Here's what you need to know and do:

1. Same device
   Ensure you are using the same device you used when originally creating your Wigwam wallet.

2. Same Google/Apple account
   You must be logged into the same Google or Apple account that was used during the original wallet creation process.

3. Latest version of the app
   Check that you're using the most up-to-date version of Wigwam.
   Visit the App Store or Google Play Store.
   If you see an Update button, click it to update the app.

4. Backup files not deleted
   Make sure you haven't manually deleted backup or app data from your device. This may prevent the recovery process from working.

After verifying the above, try the following steps:

1. Check your internet connection
   Make sure you have a stable internet connection.
   If you're in a region with restricted access, consider using a VPN (filter breaker) to ensure your IP is not being blocked by network providers or local security systems.

2. Attempt wallet recovery
   Try recovering your wallet using the passkey method again.

3. Reinstall the app
   If recovery still fails:
   Delete the Wigwam app from your device.
   Reinstall it from the official app store.
   Attempt the passkey recovery again.

4. Try an alternative recovery method
   If the issue continues, try using another available backup method (if previously set up) to restore your wallet.

Still having issues? Contact support

If you’re unable to recover your wallet after completing the steps above, please contact our support team with the following details:

• Your phone model

• Your country of origin

• A screenshot of the issue or error message you’re encountering

This information helps us diagnose and resolve recovery problems more effectively.

Thank you for your patience and cooperation. We're here to help you get back into your wallet as smoothly as possible.

– Wigwam support team