What to do, if you see error during wallet creation

Written by Volodymyr Klykov
Updated 1 month ago

If you encounter an error while creating an app:

Please check the following:

  1. Internet Connection Issues
    During the account creation process, a lot of cryptographic work is performed, which requires a stable Internet connection. If your connection is unstable, some operations may not complete properly due to interruptions. Ensure you have a strong and stable Internet connection before trying again.

  2. Use a VPN
    Some local Internet providers may block access to the wallet, or our infrastructure providers might restrict certain regions or IPs. Using a VPN can help bypass these restrictions and restore connectivity.

In 95% of cases, these steps will resolve the issue. If you're still unable to create a wallet, please contact us on telegram or discord for further assistance.

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