Why don’t I see my tokens in my Wigwam wallet?

Written by Volodymyr Klykov

Updated 1 month ago

If you’ve sent tokens to your Wigwam wallet address but don’t see them in your balance, don’t worry. Follow these quick steps to troubleshoot and fix the issue.

Step 1: confirm that the tokens were actually sent

Sometimes exchanges or apps show that tokens were sent, but in reality, they’re still held on the platform. To verify if tokens were really sent to your wallet, check the transaction on a blockchain explorer.

Use the right explorer for your token:

Solana tokens: https://solscan.io/
→ Paste your Solana address, then go to the Portfolio tab.
EVM tokens (Ethereum, BNB Chain, Base, Arbitrum, Polygon, etc.): https://etherscan.io/
→ Paste your EVM address, then check the Assets tab.
HyperEVM tokens: https://purrsec.com/
→ Paste your EVM address, then check the Portfolio tab.

If your tokens are not visible on the explorer, they were likely not sent—please contact the platform or exchange support.

Step 2: you see tokens on the blockchain, but you don't see them on Wigwam app

If tokens are confirmed on the blockchain but don’t show in the Wigwam app:

Try adding the token manually
- Go to the portfolio page
- Tap add token
- Find a token in the list or Enter the token contract/address details
- After adding the token, open Token info page
- Scroll down and tap resync (below the price graph, where the blockchain list)

This refreshes the token data and should display the correct balance. Check this on the video bellow:

3. If you can't find a token in the portfolio page.

Open the portfolio tab.
Click on the three dots located in the assets card.
Select "add custom token".
Choose a blockchain that this token uses
Enter the contract address for the token
Open the token drawer, and then press the "Resync" button in the balances section.

For additional guidance, We have included a video demonstrating how to resynchronize your balances, which you may find helpful.

❗ Still not showing?

If you still see zero balance after adding and resyncing the token:

It may be due to node sync issues or temporary IP call limits
Please contact our support team using the support button inside the app
We’ll review your case and help fix it as soon as possible

💡 tip

If you don’t see a token in the suggestions, just follow the manual add + resync steps above. This often fixes visibility issues for new or uncommon tokens.

Need help? We’re here for you — just write via a support section in the app.

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